Legal · Refunds
When challenge fees can be returned — and when an evaluation purchase is final.
CHAPTER 01
This Refund Policy explains when Gloria Prop may refund challenge fees paid on www.gloriaprop.com for Instant Evaluation, 1-Step, and 2-Step purchases, including optional add-ons sold with those orders.
Challenge fees are charges for access to a simulated evaluation product — not deposits of trading capital. Refund eligibility is contractual under this policy and our Terms of Service.
CHAPTER 02
If you have not placed any trade on the delivered credentials and you request a refund within fourteen (14) days of purchase, we will generally refund the challenge fee (and unused add-on fees) for that order, subject to payment-network constraints.
If we fail to deliver credentials within a reasonable time after a verified payment and cannot resolve the issue, you may request a refund or a replacement order.
Accidental duplicate payments for the same challenge may be refunded for the extra charge once confirmed.
CHAPTER 03
Once any trade is opened on the account (including instantly closed trades), the challenge fee is non-refundable, except where required by mandatory consumer law.
Accounts that fail for drawdown, rule breaches, inactivity, or similar outcomes are not refundable. A new purchase is required to try again.
Refunds are not available where we reasonably believe there is fraud, Terms abuse, or an improper payment dispute after credentials were delivered.
Discounted or BOGO orders follow the same “before first trade” window. Free BOGO bonus accounts have no separate cash value for refund purposes.
CHAPTER 04
Email support@gloriaprop.com with your order number, registered email, and reason. Do not open trades if you intend to request a pre-trade refund.
Approved refunds are typically processed within 5–15 business days back to the original payment method where possible. Crypto refunds may be returned in a stablecoin or the original asset on a network we support; network fees may apply.
CHAPTER 05
Swap-Free, Weekly Payouts, Fee Refund, and similar add-ons are refundable only when the parent challenge is refundable under this policy and the add-on has not been used.
The optional “100% Fee Refund” add-on (where offered) is a contractual benefit tied to first payout conditions — not a statutory cooling-off right. Its terms are shown at checkout.
CHAPTER 06
Refund questions: support@gloriaprop.com. This policy works together with our Terms of Service; if they conflict on refunds, this Refund Policy controls for refund-specific questions.
Need a clarification?
Email support@gloriaprop.com and include the document name plus the chapter number. We usually reply within one business day.
